CashKing Privacy Policy – Malaysia Personal Data Protection

CashKing takes the privacy of every member and user of our platform seriously. As an online casino and betting platform operating in Malaysia, we understand that the personal information you share with us is sensitive and deserves robust protection.

This Privacy Policy has been formulated to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), which requires all organisations processing personal data of individuals in Malaysia to comply with seven data protection principles: the General Principle, the Notice and Choice Principle, the Disclosure Principle, the Security Principle, the Retention Principle, the Data Integrity Principle, and the Access Principle.

We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently. CashKing has appointed a Data Protection Officer responsible for maintaining ongoing compliance with all PDPA requirements and our internal privacy policies.

CashKing collects various types of information depending on how you interact with our platform. Below is a comprehensive overview of the data categories we collect:

CashKing only collects data that is strictly necessary for the stated purposes. We adhere to the principle of data minimisation — meaning we do not collect information that is excessive or irrelevant to the services we provide.

Your personal data is collected through several different channels when you interact with the CashKing platform:

• Account Registration: When you register a new account with CashKing, you provide basic information such as your name, phone number, and password.
• KYC Process: During identity verification prior to your first withdrawal, you will be required to submit a copy of an identification document such as your MyKad or Malaysian passport.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, or CIMB Clicks, your transaction details are automatically recorded.
• Gaming Activity: Data on the games you play — including slots, Live Casino, Blackjack, poker, Sports Betting on the Malaysia Super League or EPL, and lottery — is recorded for compliance and service improvement purposes.
• Customer Communications: When you contact the CashKing support team via live chat, email, or other channels, those conversations may be recorded for training and quality improvement purposes.
• Automated Technologies: Cookies, tracking pixels, and server logs automatically record technical information about your visits to the CashKing platform.

CashKing uses your personal data for legitimate and transparent purposes. Every use of data is underpinned by a sound legal basis under Malaysia's PDPA 2010:

• Account Management: Creating, maintaining, and securing your CashKing account
• Transaction Processing: Accurately and securely processing deposits, withdrawals, and bonus payments
• Identity Verification: Conducting KYC processes to prevent fraud and account compromise
• Legal Compliance: Meeting AML (Anti-Money Laundering), CTF (Counter-Terrorism Financing), and other applicable regulatory requirements
• Customer Support: Providing effective assistance whenever you reach out to us
• Platform Enhancements: Analysing usage patterns to improve the user experience
• Service Communications: Sending important notifications about your account, transactions, and policy changes
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate support

CashKing stores your personal data on secure, protected servers. We employ a multi-layered security infrastructure specifically designed to safeguard sensitive data in the financial and gaming sectors:

• Stored Data Encryption: All sensitive data is stored in encrypted form using AES-256, the strongest encryption standard available
• Strict Access Controls: Only approved personnel with a legitimate business need may access member data, and every access is logged and audited
• 24/7 Monitoring: A real-time threat detection system monitors CashKing's infrastructure around the clock
• Secure Backup: Data is regularly backed up to a secure, separate location to ensure continuity of service
• Regular Security Audits: Penetration testing and security audits are conducted every quarter by independent firms

Data Retention Period: CashKing retains your personal data for as long as your account remains active, and for an additional period following account closure as required by Malaysian law. Financial records are kept for a minimum of seven years in accordance with the Companies Act and Malaysian tax requirements. Data that is no longer needed will be securely deleted or anonymised.

CashKing does not sell or trade your personal data. However, to deliver a complete service, we may share certain data with carefully selected third parties in the following situations:

• Payment Providers: Transaction information is shared with payment processors such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX service providers to process your deposits and withdrawals.
• Game Providers: Minimum technical data is shared with game software providers to deliver a smooth and fair gaming experience.
• Legal Requirements: CashKing may be required to disclose data to Malaysian authorities where mandated by law, court order, or a legitimate criminal investigation.
• Identity Verification Services: KYC data is shared with accredited identity verification service providers for verification purposes only.
• Audit & Compliance: Independent audit firms appointed by CashKing may access certain data during periodic audit processes.

All third parties that receive data from CashKing are bound by strict data protection agreements and are required to maintain security standards equal to or higher than our own.

The CashKing platform uses cookies and similar technologies to enhance your experience and ensure the platform operates correctly. The following are the types of cookies we use:

You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the CashKing platform. Optional cookies can be declined without impacting core platform functionality.

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by CashKing:

To exercise any of the rights above, contact CashKing's support team by email at privacy@cashking.click or via live chat on the platform. Requests will be processed within 30 business days.

In certain circumstances, your personal data may be transferred to or processed outside Malaysia — for example, when the backup servers or cloud service providers we use are located in another country. CashKing ensures that all international data transfers are protected by data transfer agreements that comply with Malaysian PDPA standards.

We only transfer data to countries or entities that provide a level of data protection comparable to Malaysia's, or where we have put in place adequate contractual safeguards such as Standard Contractual Clauses to ensure your data remains protected.

The CashKing platform is strictly for individuals aged 21 and above. CashKing does not knowingly collect or store personal data from individuals under the age of 21.

Should CashKing discover that personal data of an individual under the age of 21 has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted from our systems without delay.

CashKing reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, evolving legal requirements, or technological developments. We are committed to notifying you of any material changes through the following means:

• In-platform notifications when you log in to your CashKing account
• Email to the address registered to your account
• A clear notice on the Privacy Policy page showing the new effective date

For material changes, we will provide at least 14 days' notice before they take effect. Continued use of the CashKing platform after changes take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how CashKing handles your personal data, or wish to exercise any of the data rights outlined in this Privacy Policy, you may reach us through the following channels:

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) under the Ministry of Communications and Digital.